The claim statistics show how many claims were made in which area and month. We can use it to discover if certain areas tend to get more claims than others and how we can prevent them. For a detailed evaluation of the collected data, we set guidelines that must be adhered to. This also includes taking into account possible deviations or determining how high these may be.
We work with a traffic light system in order to be able to present the evaluation to our customers in a clear manner.
Specification: A maximum of claims is set at 1 claim in 2 months per area. +1 claim deviation per year
We document all claims each month and use the traffic light system combined with the specification to show in which working areas the specification were adhered to or not. If they exceed the specification too much and are no longer withing the deviation, they are highlighted in red.
The collected data is recorded in statistics and then evaluated.
In order to avoid errors in the evaluation, unscheduled deviations or changes are documented every month. In this way we can rule out that there is an error in the cleaning plan. In conjunction with our other parts and our public documentation, we can locate the source of the problem and work out a solution for you.